Question 1

Where do you ship?

Accepted Answer

We ship worldwide. However, we kindly ask our customers to inform themselves about import taxes and duties in their home country, as these must be borne by the customer.

Find more info here.(https://www.hakoum.com/shipping-and-return-policy)

Question 2

How much does shipping cost?

Accepted Answer

We ship from our warehouses in Luxembourg and the UAE.

We offer free shipping on all orders to Luxembourg, the Netherlands, France, Belgium, Germany and the UAE, with no minimum purchase required.

For our EU customers, we provide free EU-wide shipping on all orders over 150 EUR. 
For customers outside the EU, we offer free shipping on orders over 300 EUR.

For European orders under 150 EUR, we have established different shipping zones, each with its own flat rate:
 • Zone 1 – 3,95 EUR per order: Austria
 • Zone 2 – 4,95 EUR per order: Czech Republic, Denmark, Italy, Liechtenstein, Monaco, Poland, Slovakia, Switzerland
 • Zone 3 – 6,95 EUR per order: Bulgaria, Croatia, Hungary, Portugal, Romania, Slovenia, Spain, Sweden, Norway, Iceland, Moldova, Andorra, San Marino, Vatican City
 • Zone 4 – 7,95 EUR per order: Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta
 • Zone 5 – 8,95 EUR per order: Albania, Bosnia and Herzegovina, Gibraltar, Kosovo, Macedonia (North Macedonia), Morocco, Serbia, Turkey
 • Zone 6 – 12,95 EUR per order: All other countries worldwide
 • Zone 7 – 3,95 EUR per oder: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia

Your shipping costs will automatically be calculated during checkout, as they vary on your location and final price of the order.

Important note: We kindly ask our customers to inform themselves about import taxes and duties in their home country, as these must be borne by the customer.

Question 3

Are you shipping to packing stations?

Accepted Answer

Unfortunately we cannot ship to packing stations. Please only use a valid home (or office) address.

Find more info here.(https://www.hakoum.com/shipping-and-return-policy)

Question 4

Will I receive an email once I place an order?

Accepted Answer

We send 2 automatic emails: one to confirm your order, and one with tracking information once your parcel has been fulfilled. Depending on your email provider, you may receive those emails in your 'Spam' folder. If it happens, you can mark the email as important, move it to your 'Inbox' and add our contact email to your contacts in order to receive future communications about your order.

Find more info here.(https://www.hakoum.com/shipping-and-return-policy)

Question 5

How long will it take for my order to arrive?

Accepted Answer

It depends on where you are and how busy our warehouse is. We usually ship the package within 1 to 3 business days. Please allow up to 15 business days for your order to arrive. Before accepting the delivery, please make sure that the parcel is not damaged and no item was removed.

Find more info here.(https://www.hakoum.com/shipping-and-return-policy)

Question 6

Can I change or cancel my order?

Accepted Answer

Unfortunately, it is not possible to cancel your order yourself, but our customer service can do this for you. Simply contact us via live chat, or email hakoum.studios@gmail.com

Question 7

What is your return policy?

Accepted Answer

You can return our jewelry within 14 days of receiving it. Please read more here on our Page  "Shipping  & Return Policy"(https://www.hakoum.com/shipping-and-return-policy) for all the steps to follow.

Question 8

When will I receive my refund?

Accepted Answer

If the return is approved, your refund will be processed in the same manner as the original payment method within 10 business days of receipt of the returned item.

Find more info here.(https://www.hakoum.com/shipping-and-return-policy)

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